Privacy Policy

Pro-Gen Research Limited is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard information in compliance with data protection laws, including the UK GeneralData Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We may collect the following types of personal information:

• Contact Details: Name, email address, phone number, and mailing address.
• Client Information: Case details, documents, and family history relevant to probate research.
• Payment Details: Billing information for services provided.
  
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2. How We Use Your Information

We use your personal information for the following purposes:

1. Service Delivery
    
   • Conducting probate research, locating beneficiaries, and verifying family trees.
    
   • Providing document retrieval and estate support services.
 
2. Communication:some text
    
   • Responding to inquiries and keeping you updated on case progress.
    
   • Sending newsletters and updates if you’ve subscribed.
 
3. Business Operations:some text
    
   • Maintaining records for compliance and audits.
    
   • Improving our services through data analysis.
 
4. Security
    
   • Protecting against unauthorised access to your data and ensuring the safety of our systems.

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3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

• With Legal Professionals: Sharing relevant case details with law firms involved in the estate you are a beneficiary to.
• Service Providers: Engaging trusted third parties (e.g., archival databases, cloud storage providers) to assist in delivering our services.
• Legal Obligations: Disclosing data to comply with legal requirements, court orders, or government regulations.

All third parties are bound by confidentiality agreements and are required to handle your data securely.

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4. Data Security

We implement robust security measures to protect your personal information, including:

• Encryption for sensitive data.
• Secure servers and password-protected access to files.
• Two-factor authentication for document library users.

Despite our efforts, no method of data transmission or storage is completely secure. We encourage clients to take precautions, such as safeguarding their account credentials.

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5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, it is securely deleted oranonymized.

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6. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request the deletion of your data where applicable.
• Restriction: Limit how we use your data in certain circumstances.
• Data Portability: Request your data in a portable format.
• Objection: Object to data processing based on legitimate interests or direct marketing.

To exercise your rights, contact us at:
Email: privacy@pro-gen-research.co.uk
Phone: 01603 561105

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7. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and analyze site usage. Cookies may collect data such as your IP address, browser type, and pages visited. You can manage cookie preferences through your browser settings.

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8. International Data Transfers

If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place, suchas Standard Contractual Clauses, to protect your information.

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9. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on our website, and where appropriate, we will notify you of significant changes.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Pro-Gen Research
Email: privacy@pro-gen-research.co.uk
Phone: 01603 561105
Website: www.pro-gen-research.co.uk

Pro-Gen Research is committed to protecting your privacy and ensuring your personal data is handled with care and professionalism. Thank you for trusting us with your information.