Terms of Service

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Welcome to Pro-Gen ResearchLimited. These Terms of Service govern your access to and use of our website, services, and library. By engaging with Pro-Gen Research, you agree to comply with these terms. If you do not agree, please refrain from using our services.

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1. Overview of Services

Pro-Gen Research provides probate research services to legal professionals, executors, and administrators. Our services include but are not limited to:

• Locating missing beneficiaries.
• Verifying family trees.
• Document retrieval and estate support.
• Conducting international bankruptcy searches.

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2. Client Responsibilities

As a client, you agree to:

1. Provide Accurate Information: Ensure that all information you provide is accurate, complete, and up-to-date.
2. Comply with Legal Obligations: Use our services in compliance with applicable laws and regulations.
3. Protect Confidential Credentials: Maintain the security of your login credentials and notify us immediately of unauthorized access.

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3. Our Responsibilities

Pro-Gen Research is committed to:

1. Providing High-Quality Services: Delivering accurate, professional, and ethical probate research tailored to your requirements.
2. Protecting Client Data: Ensuring the confidentiality and security of your personal and case-related information, as outlined in our Privacy Policy.
3. Maintaining Transparency: Communicating clearly about service timelines, costs, and deliverables.

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4. Fees and Payment Terms

1. Pricing: Fees are based on the complexity and scope of the requested services. Fixed or hourly rates will be provided in advance.
2. Invoicing: Invoices are issued upon service completion or as agreed in advance.
3. Payment Terms: Payment is due within 14 days of invoicing. Late payments may incur additional charges.
4. Refunds: Refunds are not provided once research services have commenced unless     agreed upon in writing.

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5. Use of the Document Library

Clients using the Pro-Gen Library agree to the following:

1. Permitted Use: The library may only be used for lawful purposes directly related to your case.
2. File Uploads: Files uploaded to the library must not contain malicious content, unauthorized information, or violate third-party rights.
3. Confidentiality: You are responsible for maintaining the confidentiality of shared documents.

Pro-Gen Research reserves theright to suspend access if these terms are breached.

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6. Intellectual Property

All content provided by Pro-Gen Research, including reports, family trees, and other materials, is the intellectual property of Pro-Gen Research. Clients may use this content solely for the purpose for which it was provided. Any reproduction, distribution, or unauthorized use of our materials is prohibited without prior written consent.

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7. Limitations of Liability

1. Accuracy of Information: While we strive for accuracy, Pro-Gen Research cannot guarantee the completeness or correctness of all research findings due to the inherent limitations of genealogical and historical data.
2. Service Disruptions: We are not liable for delays or disruptions caused by third-party services or unforeseeable circumstances.
3. Indirect Damages: Pro-Gen Research is not responsible for indirect, incidental, or consequential damages arising from the use of our services.

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8. Termination

Pro-Gen Research reserves the right to terminate or suspend services if:

• The client breaches these terms.
• Fraudulent or unlawful activity is detected.

Clients may terminate the service by providing written notice. Outstanding fees remain payable.

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9. Data Protection

Our handling of your data is governed by our Privacy Policy. By using our services, you consent to the collection, storage, and processing of your information as described therein.

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10. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

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11. Updates to Terms

Pro-Gen Research may update these terms from time to time to reflect changes in services or legal requirements. Updated terms will be posted on our website, and continued use of our services constitutes acceptance of these changes.

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12. Contact Information

If you have questions aboutthese Terms of Service, please contact us:

Pro-Gen Research
Email: info@pro-gen-research.co.uk
Phone: 01603 561105
Website: www.pro-gen-research.co.uk
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By engaging with Pro-Gen Research, you confirm your agreement to these Terms of Service. Thank you for choosing Pro-Gen Research to support your probate needs.

personal data is handled with care and professionalism. Thank you for trusting us with your information.